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Frequently Asked Questions

We're here to help

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When was your business established?

With three generations in the Gem & Jewelry industry, Hera Jewelry & Diamonds is currently one of the most prominent Diamond Jewelers in HCMC, Vietnam.

How far in advance should I start the design process?

In order to ensure that your order will be on time, we recommend placing an order a month before or at least 2 weeks in advance.

Do you offer complimentary services?

Hera is pleased to offer complimentary services to our customers including: ring resizing, 

exclusive personalized engraving, and product care service (jewelry cleaning, inspection & polishing).

All packages are delivered in Hera special packaging. Gift wrapping and gift note also available.

How do I get started?

 Simply schedule an appointment with us here, feel free to be as specific as possible about your budget range, design preferences and timeline.

 

Do you provide certification (i.e GIA)?

Yes, we are an official GIA retailer.

Do you provide custom or bespoke jewelry?

We create custom jewelry of all kinds! For more details, please feel free to contact us.

Where are your diamonds sourced? Are they conflict-free?

Our diamond suppliers guarantee that our diamonds are compliant with the Kimberley Process and are conflict-free. Learn more about the Kimberley Process at www.kimberleyprocess.com.

What types of payment are available?

We accept cash, bank transfer and credit card payment.
 

For any other questions, please contact us via phone, email, or live chat, and we’d be happy to answer them.